The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional information (for personalization, for example) if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
We are now at Approx. 1-2 weeks processing time. With an additional 3-5 days shipping time. Allow up to 3 weeks for your item to arrive.
***PLEAS NOTE: BULK ORDERS MAY TAKE 7-10 DAYS TRANSIT TIME***
Shipping label may be printed BEFORE your item ships.
**As such there may NOT be immediate tracking updates available. Please allow up to one week before inquiring about the status of your shipped order.
Yes! We are a 2 person, Husband and Wife team! All items are hand made by us from start to finish.
Please see listing descriptions for Size and Quantities. Every listing has a section with Number of items (in a set) and Approximate Size.
We do not offer rush Processing/Shipping at this time. All orders are processed in the order they come in. With the Exception of Ready to ship items. If you need something in a hurry see our Ready to Ship section!
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We do accept returns within 7 days of delivery. Less original shipping. Returns must be in original condition, customized pieces that can not be relisted are not eligible for return. Return postage cost is not refundable/reimbursed.
(For damaged/lost packages please see LOST-DAMAGED-DELAYED)
LOST - DAMAGED - DELAYED PACKAGES:
We ship via USPS.
Occasionally USPS Packages are Lost or Delayed, Especially during peak Holiday times. Regularly USPS delivers a Package in 2-3 days for East coast (we are in NJ) and 3-5 Days to the West Coast.
****DELAYS are inevitable during the Holidays. We can not guarantee delivery dates.
-Payment methods: PAYPAL, VISA, Master Card, American Express, DISCOVER card, and Etsy Gift Cards are accepted
DISCOUNTS AND COMBINED SHIPPING:
We offer exclusive discounts, Seasonal Promo codes and Giveaway details on our Mailing list.
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If you are looking for a bulk wedding order we do offer multiple item discounts and combined shipping.